Hi Stuart,
Thank you for your feedback.
We’re sorry to hear that the mailers didn’t meet your expectations. If you have any unused units, you’re very welcome to return them for a refund, just get in touch and we’ll arrange that promptly.
This mailer is a different product to the one you’ve referenced. Ours features twin glued seams that extend either side of the vinyl record (rather than a single seam that wraps around), creating a secure wallet-style construction specifically designed to protect single LPs in transit. These extended glue seams serve as integral impact buffers during handling and delivery.
The wider footprint is a result of this design, but it allows us to streamline the manufacturing process, which helps lower costs and that’s reflected in the more competitive price point (with the same material specificiation).
This format is currently in regular use by a number of high-volume vinyl sellers, and we’re confident in its performance. That said, we value all customer input and are always open to improvements, so thank you again for your comments.
Best regards,
The Packaging Club Team
(edited for typos)