Hi Kay,
Thank you for sharing your feedback. I’m sorry to hear that the single sample you received didn’t meet your expectations. If you had reached out before leaving a review, we would have been very happy to arrange a return or replacement straight away.
This product is manufactured by our team for one of the UK’s major vinyl distributors and is used daily in their outbound packing operation. They ship high volumes each week, and any issues with board strength or construction would be raised promptly by them, so we keep a close eye on performance in real-world use.
It is possible that the sample you received was affected during transit, which can occasionally happen with individual units sent through the parcel network. Please get in touch with us so we can investigate and resolve this for you. We want to make sure you receive a product that reflects our usual standard.
Regards
The Packaging Club