Refund policy

If it’s not right, return it

At The Packaging Club, we’re committed to helping you find the right packaging for every product and purpose. So if your order arrives and it isn’t right, return it to us within 30 days and we’ll give you a refund, credit, or arrange for a new order to be sent.

All we ask is that you call us first to get your returns number and return address, then send everything back in the same condition as it arrived, with your dispatch note.

Faulty Items

Every care is taken to make sure your order arrives in perfect condition. But if something should happen, and your order arrives damaged or defective, please contact us on info@thepackagingclub.co.uk. We will arrange a collection and credit, exchange or refund – naturally, at no extra cost to you.

Specially sourced or bespoke packaging

As you know, we’re dedicated to helping you find the right packaging, and sometimes this means that we have to specially source or customise packaging to meet your requirements. When this is the case, products can’t be returned unless they’re faulty.

If you have a problem with custom made packaging or specially sourced products, including any products with a delivery time longer than up to 48 hours, please contact us and we'll do everything we can to help. But remember, these orders cannot be cancelled or returned once they’ve been confirmed.

Refunds

We can only refund your original payment method, unless evidence is presented that the original payment method is no longer viable.